CX & Ops Bi-Weekly Dashboard

April 14, 2026 · Powered by Qwick Redshift via MCP

Operations

Managed by Charlotte · Updated bi-weekly

Fill Rate Review☢ Sample Data

OKR Fill Rate

Marketplace

Overall

Fill Rate (OKR / Marketplace / Overall)

Aggregates confirmed vs total shifts by week, filtered by OKR flag, marketplace flag, and overall.

Tables

reporting.mv_core_applications_v3
Status:☢ Sample DataWaiting on Redshift permissions

Match V3 Updates☢ Sample Data

Match Performance: Tampa and Orlando launched w/o significant impact to fill rate. TX and TN markets stabilized.

Cancellation: Partnered with marketing for additional confirmation messaging 2 weeks post launch.

W-2 On Ramp: Evergreen state on homepage promotes onboarding and W-2 shift conversion.

Up Next: Full ATX container cutover + Houston rollout

Match V3 Fill Rate by Market

Fill rate broken out by Dallas, Austin, San Antonio for Match V3 launch tracking.

Tables

reporting.mv_core_applications_v3
Status:☢ Sample DataWaiting on Redshift permissions

Early AM Shifts☢ Sample Data

AI Bot Solution

Reviews all confirmed shifts between 2AM–8AM local, scores risk on 20 match factors. Beta through 4/15 — automating confirmations if successful.

Latest Week

92.5%

Fill Rate

91

Filled

13

Unfilled

Early AM Shift Fill Rate

Filters shifts between 2AM–8AM local time, grouped weekly. Powers the AI Bot confirmation logic.

Tables

reporting.mv_core_applications_v3
Status:☢ Sample DataWaiting on Redshift permissions

Areas of Focus

Match V3 Enrollment

~40% of businesses not using auto-select — ~10% lesser fill rates

PDO Expiration Push

Testing opt-out model in Phoenix for Private Direct Offers

Influencing Cancellations

Piloting overfill strategies when data suggests attendance risks

The Levy Challenge

19

Locations

2.1K+

Shifts (30d)

Decision Needed

Productize payment of Levy certification (compensable time)?

Additional Updates

LIVEFirst 5 OKR - follow along in #first-5-shifts
IN-PROGRESSSecuring 401K provider for LFG (mandated by CA and CO)
IN-PROGRESSStable, digitizer of LFG mail, kick-off this week
IN-PROGRESSAI vetting and onboarding updates - coordinating with Trey and Eng
BLOCKEDClaude adoption across Ops - need reporting tables refreshed
BLOCKEDAI in support - waiting on engineering support post Greg's departure

Team Notes

Dashboard is live — all chart data pulled from Redshift via MCP connector. Meeting notes from Gemini.

Adam · Apr 15, 2:27 AM

Action Items

Add calculated fields (cap fill rate, uncapped) to data martDaniel
Build skill so team can create their own dashboardsAdam